Managing Knowledge Transfer in Offshore Software Development: The Role of Copresent and ICT-Based Interaction

Journal
Aini Aman, Brian Nicholson (2009) Managing Knowledge Transfer in Offshore Software Development: The Role of Copresent and ICT-Based Interaction
Journal of Global Information Management 17(4):55-73 


Abstract: The aim of this article is to examine the role of copresent interaction and the extent to which this can be suplanted by information and communication technology-based interaction for managing knowledge transfer in distributed settings. This study draws on two case studies of small UK firms sourcing software development from India and Bangladesh. Using Nonaka and Konno's knowledge creation theory, the role of copresent and ICT-based interactions in managing knowledge transfer is explained. The article contributes an extension of the concepts of knowledge creation theory by providing evidence of the role of copresent and ICT-vased interaction for knowledge transfer in the context of offshore software development.